Marketplace Booking Terms
Effective date: August 25, 2026 · Document key: marketplace_booking_terms · Version: approved-2026-08-24-v7 · Operator: M2 AI, LLC, a Texas limited liability company · Brand: The Vendor Lineup · Website: https://www.vendorlineup.com · Applies to: each individual Booking among a Customer, a Vendor, and M2 AI, LLC in the limited roles allocated below, accepted together with the Vendor's structured cancellation policy
Plain-language summary
- This is the agreement for one specific Booking. You and the Vendor are the parties to the booked service; M2 AI, LLC is a party only for the Platform, payment-administration, record, and expressly stated remedy functions it accepts here.
- It incorporates the exact order details, price, and payment schedule you saw at checkout, plus the Vendor's own cancellation policy.
- Cancellation refunds follow one of three presets — Flexible, Standard, or Firm — or a bounded customization, all disclosed before you book.
- Rescheduling is not available in the current release. A message does not change a Booking.
- The intended safety/major-disruption remedy and Vendor-cancellation refund remain launch blockers until the evidence, decision, refund, and appeal paths are operating.
- Replacement-booking assistance is not offered or promised in the current release.
1. Defined terms
| Term | Meaning |
| --- | --- |
| "Platform," "The Vendor Lineup," "we," "us" | M2 AI, LLC, operator of The Vendor Lineup at https://www.vendorlineup.com. |
| "Customer," "you" | The person who books the Vendor's service for the Event. |
| "Vendor" | The independent business performing the booked service. |
| "Booking" | The confirmed transaction created through Instant Book, Request to Book, or an accepted Custom Quote, governed by this agreement, the accepted order details, and the Vendor's accepted cancellation policy. |
| "Booking snapshot" | The immutable record of the service, package, options, price, policy, payment schedule, and agreement versions accepted for this specific Booking. Later catalog, policy, or agreement changes do not alter it. |
| "Marketplace service fee" | The Customer-paid fee described in the Fee and Payout Disclosure. |
| "Safety and major disruption override" | The Platform-controlled process in Section 7 that supersedes the ordinary cancellation policy for verified unsafe conditions. |
2. What this agreement covers
This agreement, together with the itemized order you reviewed and explicitly accepted at checkout and the Vendor's structured cancellation policy shown alongside it, governs this specific Booking. It incorporates by reference the Booking snapshot — the service, package, options, add-ons, price, payment schedule, and policy version in force at the moment you accepted. A later change to the Vendor's catalog or policy, or to this document, does not alter an already-confirmed Booking unless both you and the Vendor explicitly accept a documented change (Section 9).
For the booked service itself, the Customer contracts directly with the Vendor, and the Vendor — not M2 AI, LLC — promises to perform the accepted service. M2 AI, LLC joins this agreement only for the Platform functions it expressly undertakes here, such as maintaining the Booking record, administering the disclosed payment workflow, and applying an operating refund rule. M2 AI, LLC does not assume the Vendor's service, licensing, safety, tax, employment, or performance obligations. The Vendor accepts this structure through the Vendor Agreement and, for Request to Book or a Custom Quote, by accepting the specific request or quote; an Instant Book listing is the Vendor's standing offer on the published, accepted terms.
This agreement does not replace or override the Marketplace Customer Terms or the Vendor Agreement, which continue to govern each party's relationship with the Platform generally. Vendors cannot substitute their own agreement as the governing terms for a marketplace Booking.
3. Booking modes
- Instant Book: the Booking is confirmed immediately once the disclosed amount due is charged and final capacity is committed.
- Request to Book: the Vendor reviews your event within a disclosed response window (4, 12, 24, or 48 hours, with 24 hours the recommended default). Your payment method is authorized but not captured while the request is pending. Acceptance revalidates price, availability, and capacity, then captures payment and confirms the Booking. A decline or expiration releases the authorization and any capacity hold — you are not charged.
- Accepted Custom Quote: the same review-and-payment path applies to the accepted quote's versioned scope, price, payment schedule, and expiration.
A Vendor counteroffer becomes a versioned itemized quote you must explicitly accept — it never silently replaces your submitted request.
4. Price, itemization, and the Marketplace service fee
Before you commit, you see the itemized vendor charges (base package, included allowances, selected options, add-ons, travel), applicable discounts, taxes when known, the Marketplace service fee, the total, the amount due now, and any later balance and its charge date. The Marketplace service fee for this Booking is calculated and disclosed as described in the Fee and Payout Disclosure. Mandatory Vendor charges cannot be hidden in free text or added after you commit without going through the accepted booking-change process (Section 9).
5. Payment schedule
This Booking uses either full payment at booking or a Vendor-defined percentage deposit followed by one final-balance payment, as disclosed before you committed. If you book on or after the Vendor's final-balance deadline, the full amount is due at booking. The Vendor appoints M2 AI, LLC as its limited payment-collection agent for amounts the Customer owes under this Booking. A Customer payment is treated as satisfying the corresponding payment obligation to the Vendor only after the payment is successfully received by M2 AI, LLC or its payment processor; a reversal, chargeback, or failed payment is not a completed payment. M2 AI, LLC is not the Vendor's general agent and has no authority to change the Vendor's service obligations.
If a scheduled final balance fails to collect, this Booking follows the failed-payment recovery process (reminder, retries, grace period, Payment overdue state, and Vendor extension) described in the Fee and Payout Disclosure — your Booking is not canceled automatically at the first failed attempt. The final Stripe charge model, marketplace-tax treatment, receipts, refunds, disputes, and money-transmission implementation must match the attorney-approved limited-collection-agent text; any material deviation requires renewed legal approval.
6. Cancellation policy
The Vendor's structured cancellation policy for this Booking uses one of three presets, or a bounded, platform-controlled customization of one:
| Preset | Full Vendor-price refund | Partial Vendor-price refund | No Vendor-price refund | | --- | --- | --- | --- | | Flexible | Until 3 calendar days before the event | 50% from 3 days until 48 hours before the event | Inside 48 hours | | Standard (recommended default) | Until 14 calendar days before the event | 50% from 14 days until 72 hours before the event | Inside 72 hours | | Firm | Until 30 calendar days before the event | 50% from 30 days until 7 days before the event | Inside 7 days |
A customized policy may only vary the full-refund cutoff (3, 7, 14, 21, 30, 45, 60, or 90 days), the partial-refund cutoff (48 hours or 3, 7, 14, 21, 30, or 45 days, always inside the full-refund cutoff), and the partial-refund percentage (25%, 50%, or 75%). All deadlines use the event's local time. The policy applies to the Vendor booking subtotal after Vendor-funded discounts, including booked travel and add-ons. Refundable damage or security deposits and gratuities are not supported in the current implementation. The Marketplace service fee refund follows the proportional rule in the Fee and Payout Disclosure.
The Vendor may voluntarily grant a more generous refund but never less than this Booking's accepted policy version. The Vendor authorizes M2 AI, LLC to calculate and administer the accepted cancellation policy through the Platform once the refund system is enabled. The following situations override the preset with a full Customer refund instead: Vendor cancellation, Vendor no-show, unsafe or legally prohibited fulfillment, and Platform cancellation caused by Vendor enforcement. A verified safety or major disruption event follows Section 7 instead of the ordinary policy. This authorization does not require M2 AI, LLC to fund the Vendor's service obligation except for an express Platform refund obligation stated in the final, approved terms.
Rescheduling. The current implementation does not provide a customer self-service reschedule or booking-change flow. Until revalidation, payment adjustment, acceptance, and audit evidence are implemented and tested, a message does not reschedule or change a Booking. The previously proposed reschedule-refund ceiling is product direction only and is not part of these current Booking terms. Do not promise or accept real Booking reschedules through the Platform before the approved workflow exists.
7. Safety and major disruption override
This Platform-controlled override applies only when reliable evidence shows the event cannot legally or reasonably proceed because of an official evacuation, closure, declared emergency, or government travel/access restriction; authority-ordered venue inaccessibility; a major utility or infrastructure failure preventing safe performance; or a severe weather or natural-disaster condition recognized by an appropriate public authority. Ordinary rain, wind, temperature, forecast uncertainty, personal preference, low attendance, personal travel disruption, or a venue's voluntary commercial decision remains under the accepted cancellation policy unless the evidence meets this standard.
Either party may report a possible covered event with supporting evidence. The intended remedy is a full refund of captured booking amounts or a mutually accepted no-fee reschedule, without an ordinary cancellation penalty. The current application has no implemented safety-override, evidence-review, appeal, refund, or reschedule workflow. Define and implement the recognized authorities, category thresholds, evidence standards, and timing consistently with this approved text; any material change requires renewed legal approval. Do not present this remedy as available until all parts are operational.
8. Vendor cancellation, no-show, and replacement booking assistance
The approved commercial rule is that a Vendor cancellation or verified no-show stops future collections and produces a full refund of captured booking amounts, including the Marketplace service fee. Refund creation, application-fee refund, transfer reversal, vendor recovery, dispute handling, and customer-visible evidence are not implemented on this candidate. Do not accept real bookings until the refund path is proved. Replacement booking assistance is not implemented and is not promised by these current terms.
9. Booking changes
The current implementation does not support a binding material Booking change. The original Booking remains in force unless an implemented Platform change flow revalidates the change, records both parties' acceptance, and completes any payment adjustment. A message cannot change scope, price, eligibility, payment, policy, or status. The proposed versioned change workflow is not available and must not be described as available to real users.
10. Communications for this Booking
Booking-related communication uses Platform messaging. The current structured actions cover the implemented Request-to-Book and payment states; cancellation, reschedule, refund, and dispute action cards are not yet implemented. An ordinary chat message cannot change this Booking's scope, price, terms, deadlines, or status. Before confirmation, direct contact information is not exchanged except through a documented, approved need; after confirmation, both parties receive the operational contact information needed to fulfill the event.
11. Reviews
Verified reviews are not implemented in the current release. Do not display review eligibility or moderation promises until the review and moderation systems are built and tested.
12. Disputes and issue reporting
Either party may contact support about a Booking. Add and test a visible report-an-issue route, case handling, refund evidence, and appeal process before real bookings.
13. Acceptance and version record
Checkout requires the Customer's explicit acceptance of this agreement and the Vendor's cancellation policy for this specific order before submission. The Vendor's corresponding acceptance is recorded through its published Instant Book offer, its acceptance of a Request to Book, or the Customer's acceptance of the Vendor's versioned Custom Quote. The Platform retains each party's acceptance evidence, the accepted document and policy versions, the Booking-specific terms, timestamps, and account or guest identity so the accepted terms can be reproduced later. A later update to this document or the Vendor's policy does not silently alter this Booking; it retains the version accepted at checkout unless both parties explicitly approve a documented change. Implement durable copies and reproducible Customer and Vendor assent evidence for every booking mode.
14. Relationship of the parties
The Platform does not perform the Vendor's service. The Vendor is an independent business, not an employee, franchisee, joint venturer, or partner of M2 AI, LLC, and cannot bind M2 AI, LLC. The parties' actual conduct and applicable law, not this label alone, determine their legal status. M2 AI, LLC remains responsible for the Platform functions it expressly undertakes and that are actually enabled; this approved text does not convert an unimplemented support, refund, dispute, or recovery feature into an available service.
15. Precedence and general terms
Where this agreement conflicts with a Vendor's separate business terms, this agreement and the Marketplace Customer Terms govern the Platform Booking; a Vendor cannot use separate terms to reduce the cancellation refund shown at checkout or another Platform minimum. Texas law governs, except to the extent another law applies regardless of that choice. A dispute about the Vendor's service is directly between the Customer and Vendor, although M2 AI, LLC may administer an operating Platform support or refund process. A Platform support decision is not a court judgment and does not decide a party's nonwaivable legal rights. The dispute and liability provisions in the Customer Terms and Vendor Agreement apply to the respective Customer–Platform and Vendor–Platform relationships. Attorney approval applies to this exact three-party structure, limited-agent appointment, venue, and precedence text; the final tax and payment implementation must match it, and material deviations require renewed approval.
Cross-references: Marketplace Customer Terms · Vendor Agreement · Fee and Payout Disclosure · Privacy Policy · README