Marketplace Booking Terms
Version: owner-approved-2026-08-29-v9
Effective date: Upon publication
Status: OWNER-APPROVED 2026-08-29 (AI-assisted review; no attorney review of this version)
1. The Booking relationship
A confirmed Booking is a transaction between the Customer and the independent Vendor for the services in the accepted Booking snapshot. M2 AI, LLC operates The Vendor Lineup marketplace and acts only in the expressly stated administrative and limited payment-collection roles. M2 AI, LLC is not the service provider, employer, insurer, guarantor, or general agent of either party.
The Customer appoints M2 AI, LLC as a limited payment collection agent to receive amounts for the Booking and to route Vendor proceeds, fees, refunds, reversals, and other adjustments through Stripe as described here and in the Fee and Payout Disclosure. Payment to M2 AI, LLC through the authorized Platform flow satisfies the Customer's payment obligation to the Vendor for the amount successfully received, subject to lawful reversals, disputes, and chargebacks.
2. Formation and controlling snapshot
A request, message, availability display, draft quote, or payment authorization is not by itself a confirmed Booking. Formation requires the current Vendor approval or instant-book eligibility, price/coverage/availability/capacity revalidation, the required payment result, and a Platform confirmation.
The accepted immutable Booking snapshot controls over earlier listings, drafts, messages, or estimates. It identifies the parties; service/package and selected options; event location/date/start time; service duration, setup, breakdown, and buffer time; price, fees, tax, discounts, and payment schedule; cancellation preset and event-local deadlines; and incorporated legal-document versions.
3. Vendor performance and Customer responsibilities
The Vendor is responsible for performing the accepted services in a professional, lawful, and timely manner; staffing and equipment; required permits, licenses, insurance, and taxes; product and service safety; and compliance with event-site requirements. The Customer is responsible for accurate event information, lawful site access, disclosed facilities and restrictions, authorized instructions, and timely cooperation and payment.
The Vendor controls its methods and personnel, subject to the accepted scope and applicable law. Neither party may require an unlawful act or unilaterally change the accepted Booking.
4. Price, payment schedule, and taxes
The accepted total may include Vendor service price, travel, options or add-ons, Customer marketplace fee, promotion, tax, and other clearly itemized amounts. A Booking may require full payment or a deposit followed by a scheduled balance. The Customer authorizes the disclosed current and future charges. The Vendor authorizes deductions and allocations described in the Vendor Agreement and Fee and Payout Disclosure.
Tax shown at checkout is based on information available at that time and may be recalculated before a legally permitted charge or accepted material change. Where the Platform is legally required to collect or remit tax, it may do so. Each party remains responsible for taxes assigned to it by law.
5. Changes and rescheduling
Either party may propose a supported Booking change. A proposed change has no effect until required acceptances and all price, tax, payment/refund, availability, and capacity steps complete. The prior Booking remains enforceable until then.
The Platform will disclose the revised terms and net charge or refund. One ordinary Customer reschedule is available when shown for the Booking and remains subject to Vendor approval, supported dates/times, the locked refund ceiling, and any disclosed price difference. Requests may expire, be withdrawn, or be declined. Messages do not modify the Booking.
6. Customer cancellation
The cancellation preset and deadlines in the Booking snapshot determine the ordinary Customer refund at the event's local time. The supported flow will show the calculated refund before confirmation. Cancellation stops uncaptured future balance collection when the cancellation commits. A Vendor may voluntarily increase a Customer refund through the Platform but may not reduce the Customer's policy entitlement.
Refund timing depends on Stripe and the Customer's financial institution. A refund is not complete merely because it has been requested; the Platform records and reconciles the processor outcome.
7. Vendor cancellation and disruption
If the Vendor cancels or cannot provide the accepted service, the Customer is entitled to cancellation of uncaptured future amounts and a refund of amounts collected for unperformed service, subject to lawful dispute or processor constraints. The Platform may assist with records or available alternatives but does not guarantee replacement service.
For a verified safety emergency, illegality, venue closure, natural disaster, or other circumstance that makes performance unsafe or impossible, the Platform may preserve evidence, pause payment movement, and apply the accepted policy or another result required by law. Neither party may use a safety claim to evade an ordinary cancellation obligation.
8. Disputes, chargebacks, and issues
The parties should use messages and the structured issue process for ordinary concerns. An issue case does not itself alter the Booking or move money. Payment disputes and chargebacks are handled under processor rules and applicable law. The Platform may provide Booking records, pause payouts, reverse transfers, recover amounts, or correct an error as authorized by the Vendor Agreement and Fee and Payout Disclosure.
Nothing here limits a nonwaivable consumer right. Fraudulent disputes, duplicate recovery, or knowingly false evidence may result in account action and liability for resulting losses.
9. Records and notices
The Platform may keep Booking snapshots, acceptances, payment and refund records, messages, issue events, review eligibility, and audit evidence for performance, safety, accounting, dispute, legal, and compliance purposes. Required transactional notices may be delivered electronically and cannot be disabled.
10. Priority and survival
These Booking Terms supplement the Marketplace Customer Terms, Vendor Agreement, and Fee and Payout Disclosure. The accepted Booking snapshot controls transaction-specific commercial terms; these Booking Terms control the three-party Booking structure; the Customer Terms and Vendor Agreement control each user's relationship with M2 AI, LLC. Payment, refund, dispute, records, indemnity, limitation, and governing-law provisions survive completion or cancellation as necessary.
Cross-references: Marketplace Customer Terms · Vendor Agreement · Fee and Payout Disclosure · Privacy Policy