The Vendor Lineup

Marketplace Customer Terms

Effective date: August 25, 2026 · Document key: marketplace_customer_terms · Version: approved-2026-08-24-v7 · Operator: M2 AI, LLC, a Texas limited liability company · Brand: The Vendor Lineup · Website: https://www.vendorlineup.com · Governs: the relationship between a Customer and the Platform (not the Vendor's performance of the booked service — see Marketplace Booking Terms)

Plain-language summary

  • The Platform is a marketplace. It connects you with independently owned and operated Vendors; it does not perform catering, entertainment, rental, or event services itself.
  • You can browse without an account. Creating a request, sending a message, or booking requires a verified email. The current launch application does not use a mobile number or SMS as a sign-in or transaction-verification factor.
  • Each booking is with the Vendor, on terms described in the Marketplace Booking Terms and the Vendor's own accepted cancellation policy.
  • You pay a disclosed Marketplace service fee on Platform-generated bookings. It is shown before you commit — never as a surprise at final payment.
  • Cancellations, refunds, and disputes follow structured, disclosed rules, not case-by-case negotiation.
  • These terms do not require arbitration or waive your right to participate in a class action. Informal support is available but does not shorten a legal filing deadline.
  • Some features and remedies described below are unavailable until their corresponding workflows are implemented. Those provisions do not represent those features as currently available.

1. Defined terms

| Term | Meaning | | --- | --- | | "Platform," "The Vendor Lineup," "we," "us," "our" | M2 AI, LLC, operator of The Vendor Lineup at https://www.vendorlineup.com. | | "Customer," "you" | A person who browses, messages, requests, or books through the Platform, whether as a verified guest or an account holder. | | "Vendor" | An independently owned and operated business that offers services through a Platform storefront. Vendors are not employees, agents, or partners of the Platform. | | "Booking" | A confirmed transaction between a Customer and a Vendor for a specific event, created through Instant Book, Request to Book, or an accepted Custom Quote. | | "Event" | The customer-facing container for one occasion, date, and location, which may hold more than one separate Booking with different Vendors. | | "Marketplace service fee" | The disclosed fee charged to the Customer on a Platform-generated Booking, described in the Fee and Payout Disclosure. | | "Verified guest" | A Customer who has verified their email but has not created a persistent account. | | "Marketplace Booking Terms" | The standard per-booking agreement between a Customer and a Vendor, described in booking-terms.md. |

2. Who we are and what the Platform does

The Vendor Lineup is an online marketplace operated by M2 AI, LLC that lets Customers discover and book independently branded Vendors across food and treats, entertainment, rentals and experiences, and event services. Vendors control their own branding, pricing, packages, availability, and operating policies within Platform-controlled minimums. The Vendor — not M2 AI, LLC — is responsible for performing the booked service. M2 AI, LLC remains responsible for the Platform obligations it expressly accepts in these terms, including operating the booking and payment workflow and applying the disclosed Platform refund rules once real-money booking is enabled.

Niky's own training program, where offered, is separate from Platform participation. Completing that training does not guarantee a Vendor's acceptance, ranking, leads, bookings, territory, or income, and Vendor participation on the Platform does not require having completed it.

3. Eligibility, accounts, and guest checkout

You must be at least 18 years old and able to enter a binding contract to create an account, submit a request, or make a Booking. If you book for an organization or another person, you represent that you are authorized to do so. You can browse public search results, storefronts, packages, policies, availability indicators, and estimated pricing without creating an account. Verified contact is required before you can:

  • send a Vendor a message,
  • save work across devices,
  • submit a Request to Book or Custom Quote request, or
  • begin checkout.

Email is verified through a secure magic link and is the only current sign-in and transaction-verification channel. The launch application does not ask you to verify a mobile number or initiate an authentication SMS. You may continue as a verified guest without creating a persistent account; if you later create an account using the same verified email, eligible guest bookings, messages, documents, payments, and history are linked to that account after reauthentication rather than duplicated. A mismatch, shared contact, or disputed identity requires our review before records are linked.

Reauthentication is required for payment-method changes, cancellation, sensitive contact changes, guest-to-account linking, privacy requests, and other actions we designate as high-risk. You must attest that you meet the applicable age requirement and have authority to enter the Booking. You may designate a different on-site contact for the event without transferring your own contractual and payment responsibility as the booking customer.

Exact verification, delivery, rate-limit, abuse, consent, and recovery mechanics are described, to the extent implemented, in the Privacy Policy. The current application records terms acceptance but does not yet implement a dedicated age gate. Add and test the 18-or-older attestation before these terms govern real users.

4. Requesting and booking a service

The Platform offers three booking paths, each described further in the Marketplace Booking Terms:

  • Instant Book — you complete a booking immediately when the Vendor's disclosed conditions are met.
  • Request to Book — the Vendor reviews your event before accepting; your payment method is authorized but not captured until the Vendor accepts and the booking revalidates.
  • Custom Quote — the Vendor returns a versioned itemized quote for work that cannot be priced automatically; you accept or counter before any Booking is created.

Before you submit any of the three, checkout shows the Vendor, service, package and add-ons, event date and time, exact location, itemized charges, discounts, taxes when known, the Marketplace service fee, the total, the amount due now, any later balance and its charge date, the booking mode, and a concise cancellation and rescheduling summary. Immediately before submission, we revalidate price, availability, capacity, travel, lead time, policy, payment schedule, and other material eligibility; a material change stops submission and shows you the exact difference for your review and renewed acceptance rather than silently changing your total.

Checkout requires your explicit acceptance of this agreement and the Marketplace Booking Terms, including the Vendor's structured cancellation policy for that booking. Any privacy notice is presented separately from this acceptance, and any marketing consent is separate, specific, and unchecked by default.

5. The Marketplace service fee

For a Platform-generated Booking, the Marketplace service fee is 6% of the Vendor booking subtotal, capped at $99 per booking. Vendor-sourced bookings have no Marketplace service fee. The fee is shown and itemized before commitment.

When real-money booking is enabled, the Marketplace service fee will pay for the Platform booking and payment workflow and the documented Booking record. Support, dispute assistance, verified reviews, and any booking-protection program may be included only if the applicable feature is operating and expressly disclosed at checkout. Until a defined protection program exists, this charge is called the Marketplace service fee, not a "booking-protection" or "guarantee" fee.

A declined or expired Request to Book is never captured and creates no Marketplace service fee or Vendor transaction fee.

6. Payments and payment schedules

Vendors set their own payment schedule within Platform-supported bounds: either full payment at booking, or a Vendor-defined percentage deposit at booking followed by one final-balance payment. The applicable schedule for your Booking is disclosed before you commit and is described in the Fee and Payout Disclosure and the Marketplace Booking Terms.

If you book on or after the applicable final-balance deadline (including an event-day deadline when booking the same day), the full amount is due at booking. For a scheduled final balance, checkout must separately and clearly identify the amount or calculation method, scheduled charge date, payment method, and your authorization for the Platform and Stripe to save and reuse that payment method for the disclosed charge. You may replace the payment method or withdraw that stored-payment authorization for future attempts through the supported account or support process before a charge is initiated, but doing so does not cancel the Booking or eliminate an amount you validly owe. If collection fails, your Booking is not automatically canceled — it enters a Payment overdue state with a grace period, reminder, and recovery process described in the Fee and Payout Disclosure. The separate authorization, update/withdrawal method, notices, authentication-required recovery, and audit evidence must be implemented and tested before scheduled real-money charges.

We use Stripe to handle payment credentials, payment authorizations, charges, refunds when enabled, and related payment records. We do not store your full card or bank account number. The currently configured release uses Stripe test mode and test cards only; it is not authorized to accept real money. These payment provisions may govern a real Booking only after live payments and the related tax, refund, dispute, and support controls are separately approved and enabled.

7. Cancellations, rescheduling, and refunds

Each Vendor completes a structured cancellation policy at one of three presets — Flexible, Standard, or Firm — or a bounded customization of one, before it can accept bookings. That policy is shown to you before you commit and becomes part of your Booking. The current cancellation calculations and the unimplemented remedy boundaries are in the Marketplace Booking Terms.

In short:

  • Ordinary customer cancellation follows the Vendor's accepted policy — a full refund, a partial refund, or no refund of the Vendor price depending on how far before the event you cancel. The Marketplace service fee is refunded in the same proportion as the Vendor price.
  • Vendor cancellation or verified no-show is intended to result in a full refund of captured amounts, including the Marketplace service fee, once the refund and evidence paths are operating.
  • Safety or major disruption events require a Platform-controlled evidence and remedy process that is not implemented in the current release.
  • Rescheduling and booking changes are not supported by a binding self-service workflow in the current release.

Cancellation calculation exists, but refund creation, Vendor recovery, safety review, rescheduling, customer support, and appeal do not. Do not accept real bookings or represent these remedies as available until the complete paths are implemented, proved, and approved.

8. Booking changes

The current application does not support a binding material Booking change. The original Booking remains in force unless a future Platform change flow revalidates the change, records both parties' acceptance, and completes any payment adjustment. A message cannot change scope, price, eligibility, payment, policy, or status. Do not describe a versioned change workflow as available until it is implemented and tested.

9. Communications and messaging

Every Vendor storefront offers a Platform-managed messaging path. Implemented structured actions cover the current Request-to-Book and payment states. Cancellation, reschedule, refund, dispute, and support action cards are not implemented. A chat message cannot silently change a quote or Booking, extend a deadline, collect payment, approve a proposal, cancel, or reschedule.

Before a Booking is confirmed, we do not expose or permit transmission of direct phone numbers, personal email addresses, payment handles, or external booking links through Platform messaging, except for a documented, Platform-approved need. After confirmation, you and the Vendor receive only the operational contact information needed to fulfill the event; booking changes, add-ons, and payments still go through the Platform.

Implemented application email templates currently cover a new message and a submitted booking request; Supabase/Resend owns authentication email. Other lifecycle notice templates remain incomplete. The current launch application does not send authentication, marketing, or general booking notices by SMS. Complete and test every required notice, delivery fallback, and preference/opt-out rule before real bookings.

10. Reviews

Verified reviews are not implemented in the current release. If enabled later, review rules will protect a Customer's right to give an honest review and will not impose a penalty, restriction, or transfer of intellectual-property ownership merely because a review is unfavorable. Rules may prohibit fake or misleading reviews, incentives conditioned on sentiment, threats, and unlawful content and may apply viewpoint-neutral moderation for privacy, abuse, irrelevance, conflicts of interest, and reasonably suspected fraud. Do not display review eligibility or moderation promises until the review, moderation, disclosure, recordkeeping, and appeal systems are implemented and approved.

11. Off-platform booking (do not divert your Vendor booking)

Do not move a Platform-introduced booking, payment, or repeat business with a Vendor off-platform to avoid the Marketplace service fee. An off-platform transaction is not recorded or paid through the Platform and does not receive any Platform support, review eligibility, dispute assistance, or protection that is actually operating and disclosed for an on-Platform Booking at that time. We may decline to assist with an off-platform dispute. Whether any additional customer-side penalty beyond loss of then-available Platform features applies; PRODUCT.md states the customer deterrent is loss of protections, not a defined penalty.

12. Support, issue reporting, and disputes

The current application does not yet provide a dedicated Report an issue case flow. Add a visible support path, case evidence, response process, refund handling, and appeal process before real bookings.

We do not currently promise 24/7 or same-day support, and this document does not create such a promise. If you are in immediate danger, contact local emergency services or venue authorities — the Platform is not an emergency-response service.

Before filing a claim, each party should give the other a written description of the dispute and a reasonable opportunity to resolve it through support. This informal step does not prevent either party from seeking urgent relief, using an eligible small-claims procedure, meeting a statutory or contractual deadline, or exercising a nonwaivable right. This approved text does not require arbitration and does not include a class-action waiver. Implement and test the approved dispute-intake and formal-notice routing; any material change requires renewed legal approval.

13. Prohibited conduct

You agree not to: submit false or fraudulent booking or identity information; use the Platform to harass, threaten, defraud, or discriminate against a Vendor or another user; attempt to circumvent the Platform's fees, messaging protections, or review system (see Section 11); manipulate, buy, sell, or coerce reviews; upload malicious files or attempt to compromise Platform security; or use the Platform for any unlawful purpose.

14. Disclaimers and limitation of liability

IMPORTANT: THIS SECTION LIMITS M2 AI, LLC'S LIABILITY. Except for an express promise in these terms, the Platform is provided "as is" and "as available." M2 AI, LLC does not guarantee that a particular Vendor will be available, that a Vendor's description or credential evidence is complete, or that a Vendor will perform safely or successfully. This does not limit an express refund obligation, your nonwaivable consumer rights, or liability that cannot lawfully be limited.

To the fullest extent permitted by law, M2 AI, LLC will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages, or for lost profits, revenues, data, goodwill, or business opportunities. To the fullest extent permitted by law, M2 AI, LLC's aggregate liability arising from the Platform or these terms will not exceed the greater of $100 or the Marketplace service fees you paid to M2 AI, LLC during the 12 months before the event giving rise to the claim. The exclusions and cap do not apply to M2 AI, LLC's fraud, willful misconduct, gross negligence, breach of an express payment or refund obligation, or any liability that applicable law does not permit us to exclude or limit. Attorney approval applies to this exact conspicuous text, scope, exclusions, and cap; any material change requires renewed approval.

15. Your responsibility for misuse

You are responsible for losses caused by your fraud, unlawful conduct, infringement, or material violation of these terms. This section does not require a consumer to indemnify M2 AI, LLC for M2 AI, LLC's own negligence or misconduct and does not waive any right that cannot lawfully be waived. No separate consumer indemnity is imposed by this approved text.

16. Privacy

Our data practices are described in the Privacy Policy, which explains what we collect, why, who receives it, and your choices.

17. Changes to this agreement

We may update this agreement prospectively. A later update does not silently change a Booking you already confirmed — each Booking retains the version of this agreement and the Marketplace Booking Terms you accepted at checkout unless you and the Vendor explicitly approve a documented change. We will provide reasonable advance notice of a material change by email, an in-Platform notice, or both, and will request renewed acceptance when the change materially affects ongoing rights or obligations and reacceptance is appropriate. A change needed to address law, security, fraud, or an urgent operational risk may take effect sooner, but it will not retroactively change an accepted Booking. Exact reacceptance triggers, notice periods, and evidence must be implemented and reviewed.

18. Governing law and general terms

Texas law governs these terms, without regard to conflict-of-laws principles, except to the extent another law applies regardless of that choice. Any court proceeding must be brought in a state or federal court with jurisdiction in Fort Bend County, Texas, unless applicable law gives you the right to proceed elsewhere. If a provision is unenforceable, it will be enforced to the maximum lawful extent and the remaining provisions will remain effective. A waiver must be express and applies only to the specific instance waived. You may not assign these terms without our consent; M2 AI, LLC may assign them in connection with a merger, financing, reorganization, or transfer of the Platform, subject to applicable law and without reducing an accepted Booking's material protections. These terms, the Booking Terms, the accepted Booking snapshot, and incorporated policies form the complete agreement for their stated subjects. Attorney approval applies to this exact venue and consumer-law savings language; any material change requires renewed approval.

19. Contact

Customer-support questions, legal correspondence, and privacy-related requests may be emailed to hello@vendorlineup.com or mailed to M2 AI, LLC, 2240 Murphy Road, Suite 4020, Missouri City, Texas 77459. This contact information is not a consent to a method of formal service of process that applicable law does not otherwise permit. Implement and test the monitored intake, routing, response, escalation, and recordkeeping workflow before publication.

20. Electronic records

By using the electronic acceptance flow, you agree to conduct this transaction electronically, and clicking a clearly labeled acceptance control may serve as your electronic signature. Before acceptance, you must be able to review the complete terms and save or print them. After acceptance, we must provide a durable, readable copy of the terms, required disclosures, Booking snapshot, and acceptance record that you can retain and reproduce.

You may withdraw consent to conduct future transactions electronically through the supported account or support process. Withdrawal does not undo an electronic signature already given or excuse an existing Booking or payment obligation, and it may require closing or limiting an account if the Platform cannot reasonably provide the requested service offline. Before delivering any record that applicable law requires to be in writing solely by electronic means, the live flow must provide any additional hardware/software, withdrawal, update, and paper-copy disclosures and consent required by law. Implement durable-copy delivery, consent withdrawal, contact-information updates, and any required federal or state consumer e-disclosure flow before use.

Cross-references: Vendor Agreement · Fee and Payout Disclosure · Marketplace Booking Terms · Privacy Policy · README