Marketplace Customer Terms
Version: owner-approved-2026-08-29-v9
Effective date: Upon publication
Status: OWNER-APPROVED 2026-08-29 (AI-assisted review; no attorney review of this version)
Operator: M2 AI, LLC, a Texas limited liability company
Platform: The Vendor Lineup, https://www.vendorlineup.com
1. Agreement and eligibility
These Marketplace Customer Terms govern your use of The Vendor Lineup as a Customer. By creating an account, submitting a request, accepting a quote, or completing a Booking, you agree to these Terms, the Marketplace Booking Terms, the Privacy Policy, the Fee and Payout Disclosure, and any transaction-specific terms shown before you commit.
You must be at least 18 years old, able to form a binding contract, and use the Platform only for lawful events and services in supported United States locations. You must provide accurate account, event, contact, and payment information and keep it current.
2. Marketplace role
The Vendor Lineup is a marketplace operated by M2 AI, LLC. Vendors are independent businesses, not employees, partners, franchisees, or agents of M2 AI, LLC. Except for the limited payment and administrative roles stated in the Booking Terms, M2 AI, LLC is not a party to the Vendor's performance and does not control the Vendor's methods, personnel, licenses, insurance, products, or services.
We may provide marketplace tools, eligibility checks, payment processing, records, messaging, reviews, credential badges, and issue handling. Those tools do not guarantee a Vendor's identity, qualifications, availability, quality, safety, legality, or fitness for your event. You are responsible for deciding whether a Vendor and service meet your needs.
3. Accounts and acceptable use
Protect your sign-in links and account access. You are responsible for activity through your account unless caused by our failure to use reasonable safeguards. Do not misuse the Platform, impersonate another person, scrape or disrupt the service, evade fees, transmit malware, submit false claims or reviews, harass others, or use private information obtained through a Booking for unrelated purposes.
Pre-booking contact information may be limited to protect marketplace safety and fee integrity. Do not use messages to bypass the Platform for a transaction initiated through it.
4. Requests, quotes, and Bookings
A request is not a Booking. A Booking forms only when the Platform confirms the Vendor's acceptance or applicable instant-book eligibility, the current price and availability are revalidated, any required payment step succeeds, and the Platform records a confirmation.
Custom Quotes and counteroffers are binding only in their current, unexpired version and only after the Customer expressly accepts through the supported flow. Messages cannot change price, scope, timing, cancellation terms, or other Booking terms. The Booking snapshot shown at acceptance controls and includes the selected service, options, event time, setup/breakdown/buffer timing, price, fees, tax, payment schedule, cancellation policy, and incorporated document versions.
5. Prices, fees, taxes, and payments
Before commitment, the Platform displays the Vendor service price, any travel or selected add-on amounts, Customer marketplace fee, discounts, estimated or final tax, total, payment schedule, and applicable cancellation terms. You authorize M2 AI, LLC and its payment processor, Stripe, to charge the payment method you select for the disclosed amounts and any later amount you separately accept through a supported Booking-change flow.
Some Bookings require full payment; others require a deposit and a scheduled balance. You must keep an eligible payment method available for any disclosed future balance. Failed or overdue payments may suspend, cancel, or prevent a Booking change as stated at checkout and in the Booking Terms.
The Platform does not store complete card or bank-account numbers. Stripe's terms and privacy practices also apply to its processing. Test-mode simulations are not real charges and do not create a paid Booking unless the Platform expressly confirms a live transaction.
6. Changes and rescheduling
The original Booking remains in effect until a proposed change or reschedule is accepted by all required parties and any resulting payment, refund, tax, availability, and capacity steps complete. The Platform will disclose revised scope, timing, price, fees, tax, promotion effect, payment or refund, and cancellation consequences before acceptance.
Customers receive one ordinary Vendor-approved reschedule where the Booking offers that right. A request can be declined, withdrawn, or expire. A change in date, time, package, quantity, add-ons, service location, or duration may change price, tax, availability, and refund rights. Informal messages do not modify the Booking.
7. Cancellation, refunds, and Vendor cancellation
Your Booking snapshot identifies the cancellation policy and event-local deadlines accepted for that Booking. The Platform will show the available refund before you confirm a supported cancellation. A Vendor may voluntarily increase, but not reduce, the Customer refund otherwise due through the Platform.
If a Vendor cancels or cannot provide the booked service, the Platform may cancel future charges and issue the Customer refund required by the Booking Terms. Reasonable processing time may be required for Stripe and your financial institution to post a refund. Processor fees, disputes, chargebacks, and exceptional safety or legal circumstances are handled under the Booking Terms and Fee and Payout Disclosure.
Do not initiate a chargeback for a charge you recognize without first using the available Platform issue process when reasonably possible. This does not waive rights that cannot legally be waived.
8. Messages, notices, and issue cases
Use the Booking message thread for ordinary coordination. The Platform may deliver required transactional notices by email and in-Platform notification. You may control optional reminders and summaries where settings are available, but required account, security, Booking, payment, issue, and legal notices cannot be disabled.
A structured issue case is separate from chat. It may allow shared Customer/Vendor updates and private operator records. Opening a case does not automatically change a Booking, move money, guarantee replacement service, or decide legal rights. Any refund or Booking change must occur through the applicable supported flow.
9. Reviews and content
After an eligible completed Booking, you may submit one verified review subject to the Review and Content Policy. Reviews must be truthful, relevant, and based on your experience. The Platform may preserve revisions, reports, appeals, and moderation records; remove or restrict content; and display a Vendor reply. A credential badge or review is informational, not a guarantee or endorsement.
You retain ownership of content you submit. You grant M2 AI, LLC a nonexclusive, worldwide, royalty-free license to host, reproduce, format, display, moderate, and distribute that content as needed to operate and promote the Platform, subject to the Privacy Policy and your legal rights.
10. Suspension and termination
We may restrict, suspend, or terminate access to protect users, investigate suspected fraud or abuse, enforce these Terms, comply with law or processor rules, or address security and payment risk. Where appropriate, we may preserve transaction, safety, dispute, and legal records after account closure. Account closure does not cancel existing payment, refund, dispute, content, or Booking obligations.
11. Disclaimers
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE PLATFORM IS PROVIDED “AS IS” AND “AS AVAILABLE.” M2 AI, LLC DISCLAIMS IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT A VENDOR WILL PERFORM AS EXPECTED, THAT INFORMATION OR BADGES ARE COMPLETE OR ERROR-FREE, OR THAT THE PLATFORM WILL BE UNINTERRUPTED OR SECURE. RIGHTS THAT CANNOT LEGALLY BE DISCLAIMED REMAIN UNAFFECTED.
12. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, M2 AI, LLC AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AND CONTRACTORS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, OR LOST PROFITS, REVENUES, DATA, GOODWILL, OR BUSINESS OPPORTUNITIES. M2 AI, LLC'S AGGREGATE LIABILITY ARISING FROM THE PLATFORM OR THESE TERMS WILL NOT EXCEED THE GREATER OF $100 OR THE CUSTOMER MARKETPLACE FEES PAID TO M2 AI, LLC DURING THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. THE EXCLUSIONS AND CAP DO NOT APPLY TO M2 AI, LLC'S FRAUD, WILLFUL MISCONDUCT, GROSS NEGLIGENCE, BREACH OF AN EXPRESS PAYMENT OR REFUND OBLIGATION, OR LIABILITY THAT APPLICABLE LAW DOES NOT PERMIT US TO EXCLUDE OR LIMIT.
13. Responsibility for misuse
You are responsible for losses caused by your fraud, unlawful conduct, infringement, or material violation of these Terms. This section does not require a consumer to indemnify M2 AI, LLC for M2 AI, LLC's own negligence or misconduct and does not waive any right that cannot lawfully be waived. No separate consumer indemnity is imposed.
14. Governing law and disputes
Texas law governs these Terms without regard to conflict-of-law principles, except to the extent another law applies regardless of that choice. Before filing a claim, each party should provide a written description and a reasonable opportunity for good-faith informal resolution. That step does not prevent urgent relief, an eligible small-claims procedure, compliance with a filing deadline, or exercise of a nonwaivable right. These Terms do not require arbitration and do not waive participation in a class action. Any court proceeding must be brought in a state or federal court with jurisdiction in Fort Bend County, Texas, unless applicable law gives the Customer the right to proceed elsewhere.
15. Changes, electronic records, and contact
We may update these Terms prospectively. We will identify the version and effective date and provide notice of material changes when required. A material change to an existing Booking will not apply retroactively without the consent or legal basis required by law.
You consent to electronic agreements, notices, records, and signatures, and clicking a clearly labeled acceptance control may serve as your electronic signature. Before acceptance, you must be able to review, save, or print the complete terms. After acceptance, the Platform must provide a durable, readable copy of the accepted terms, required disclosures, Booking snapshot, and acceptance record that you can retain and reproduce.
You may withdraw consent for future electronic transactions through the supported account or support process. Withdrawal does not undo a prior signature or existing Booking/payment obligation and may limit future Platform use if an offline method is not reasonably available. Any additional hardware/software, paper-copy, contact-update, or consent disclosure required by law will be provided in the applicable flow.
If any provision is unenforceable, the remainder stays effective. Failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, financing, reorganization, or sale, subject to applicable law and without reducing an accepted Booking's material protections.
Questions or legal correspondence: hello@vendorlineup.com or M2 AI, LLC, 2240 Murphy Road, Suite 4020, Missouri City, Texas 77459. This contact information is not consent to a method of formal service of process that applicable law does not otherwise permit.
Incorporated documents: Marketplace Booking Terms · Fee and Payout Disclosure · Privacy Policy · Review and Content Policy